Shipping policy

At PXN, we strive to ensure your shopping experience is seamless and efficient. Below is an overview of our shipping policy, including processing times, delivery options, and international shipping information.

 

1. Processing Times

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking information once your order has been dispatched.

 

2. Domestic Shipping (Within Australia)

We use Australia Post for all deliveries except bulky items. We deliver to all locations in the Australia Post network. We don't provide Authority To Leave (ATL) however this can be requested by the recipient after tracking details are provided.

Bulky items will be shipped by courier in which case we can only ship to a physical address during business hours.

You may refer to the following general guide on delivery lead times. For more information on delivery lead times, please refer to the Australia Post website.

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.

 

Shipping Costs:

  •  Standard shipping is free for all orders.

 

3. International Shipping

 We do not offer international shipping.

 

4. Tracking and Delivery

  •  Once your order is shipped, you will receive an email with a tracking link to monitor the progress of your shipment.
  •  Please ensure that your delivery address is correct. PXN is not responsible for delays or lost packages due to incorrect or incomplete addresses.

 

5. Missed Deliveries and Redelivery

If you are not available to receive your package, the carrier may leave a card with instructions for redelivery or pickup. Please follow the instructions provided by the carrier to arrange a redelivery or collect your package.

 

6. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at sales@brandtactics.com.au or 1300 856 823 within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible and keep you informed throughout the process.

 

7. Additional Information

  • For large or bulky items, additional shipping charges may apply. These will be displayed at checkout.
  • Shipping times are estimates and may be affected by external factors such as public holidays or peak seasons.

 

For any further questions or support regarding shipping, please contact our customer service team at sales@brandtactics.com.au or 1300 856 823 . Thank you for choosing PXN!

 

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