Warranty Policy

At PXN Australia, we stand by the quality and craftsmanship of our products. Our warranty policy is designed to provide peace of mind and ensures that any product issues are resolved promptly and fairly. Below is a detailed overview of our warranty terms and conditions.

 

1. Warranty Coverage

Our warranty covers manufacturing defects and workmanship issues for a period of 12 months from the date of purchase. The warranty does not cover:

• Normal wear and tear.
• Damage due to misuse, neglect, or improper care.
• Alterations or modifications made by the customer.
• Accidental damage or loss.

 

2. Proof of Purchase

To make a warranty claim, customers must provide:

• Proof of purchase (e.g., a receipt or order confirmation).
• A description of the issue and supporting photos if possible.

 

3. How to Make a Warranty Claim

If you believe your product is eligible for warranty service:

• Contact our customer service team at [email/contact form link] with your proof of purchase and a description of the issue.
• Our team will assess your claim and provide instructions for returning the item if necessary.

 

4. Repair, Replacement, or Refund

Once your warranty claim is approved, we will take the appropriate action based on the nature of the issue:

• Repair: We will repair the product at no cost to you if feasible.
• Replacement: If repair is not possible, we will replace the item with the same or a comparable product.
• Refund: If repair or replacement is not feasible, we will issue a refund based on the original purchase price.

 

5. Shipping Costs for Warranty Claims

• If your warranty claim is approved, we will cover the cost of return shipping.
• If the product is deemed not eligible for warranty coverage after inspection, return shipping costs will be the responsibility of the customer.

 

6. Exclusions

Our warranty does not apply to:

• Clearance or sale items unless specified otherwise.
•  Items that have been altered or repaired by a third party without our approval.

 

7. Statutory Rights

This warranty is in addition to any rights you may have under the Australian Consumer Law (ACL). Under ACL, customers are entitled to a refund, replacement, or repair if the product:

• Has a major failure (e.g., cannot be used as intended or unsafe).
• Is not of acceptable quality or does not match the description.

 

For any questions regarding our warranty policy, please reach out to us at onlinesupport@pacificomm.com.au. We are here to ensure that your experience with PXN Australia is as smooth as possible.